Force sets out robust plans to drive further improvement following latest inspection
Devon & Cornwall Police has today welcomed a report recognising the Force’s improvements on how it responds to calls for service and continues to prevent crime effectively.
The latest PEEL (Police Effectiveness, Efficiency and Legitimacy) inspection by His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS), carried out in January recognises the Force is moving firmly away from the period in which it was in ‘enhanced monitoring.’
The report highlights significant progress in contact services, including 999 and 101 call handling and the management of sex and dangerous offenders. It also recognises the Force’s improved performance in financial management, the control room and prevention work.
HMICFRS also said the Force continues to prevent and deter crime and antisocial behaviour well, and early intervention and partnership initiatives provide tangible benefits for communities.
While the Inspectorate recognises that the Force is moving in the right direction, the report identifies two areas of concern: investigating crime and safeguarding vulnerable people, specifically the inconsistent quality in domestic abuse risk assessments. For investigations, inspectors recognised improved timeliness, supervision and auditing. However, outcomes for victims still require significant improvement. The Force also still needs to improve how effectively it records crime and how it monitors preventative orders.
Chief Constable James Vaughan continues to work closely with HMICFRS, the PCC and senior leaders to accelerate progress. Comprehensive plans have been submitted, and the Force is working at pace to deliver recommendations from the report over the summer. Inspectors will return later this year to reinspect the areas of concern and review progress. The PCC will continue to scrutinise the Chief Constable and his delivery of these plans through the Commissioner’s Accountability Board.
Chief Constable James Vaughan said: “Keeping people safe from harm and providing the best quality service to the public remain at the heart of everything we do. HMICFRS play an important role in holding police forces to account and provide independent scrutiny on behalf of the public. I welcome the findings from the latest report.
“Whilst we have delivered sustained improvements since 2022 and the Force has now been fully removed from enhanced monitoring there remains more to do to improve outcomes for victims and ensure consistent safeguarding standards.
“I have agreed with the Commissioner to stay in post for as long as she requires the stability provided by my leadership and I am confident that, with the dedication of our people, we will continue to improve our service. Although public trust and confidence place us in the top ten nationally due to our firm commitment to visible neighbourhood policing, we must go further and do better.
“Many of our domestic abuse cases do lead to positive outcomes, but I recognise we are still letting some victims down.
“Getting the right outcomes for victims is something officers and staff care deeply about. We are planning to move our victim care unit to Police Headquarters, helping ensure victims remain at the centre of our work every day.
“Officer numbers are at a record high, supported by initiatives such as Operation Resolve and a rank review returning 196 officers to the patrol family. These numbers include many experienced transferees who have the skills to support complex investigations and our new student officers.”
The Force will continue to work closely with HMICFRS and the PCC to demonstrate sustained progress with a clear focus on delivering improvements ahead of the next inspection.